EADSS
Explainable alert investigation demo

Alert Detail

Alert ID: demo-1

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This alert detail page uses sample public data.
emotion_spike• severity high• day 2026-02-23
emotion spike detected for support on ticket.
{
  "mean": 3.8,
  "stddev": 1.3,
  "zscore": 7.1
}

Evidence

doc: TKT-9921• contribution 0.92• sentiment negative• emotions anger, frustration
I am extremely frustrated. Your payment failed again and support is not helping.
keywords: payment failed, frustrated
doc: TKT-9930• contribution 0.77• sentiment negative• emotions anger
This is the third outage this week. I am angry and considering canceling.
keywords: outage, canceling

Other Demo Alerts

anxiety_rise2026-02-22
severity low
negative_sentiment_cluster2026-02-21
severity low
escalation_risk2026-02-20
severity medium
emotion_spike2026-02-19
severity low
anxiety_rise2026-02-18
severity low
negative_sentiment_cluster2026-02-17
severity medium
escalation_risk2026-02-16
severity high
emotion_spike2026-02-15
severity low
anxiety_rise2026-02-14
severity medium
negative_sentiment_cluster2026-02-13
severity low
escalation_risk2026-02-12
severity low
emotion_spike2026-02-11
severity medium
anxiety_rise2026-02-10
severity low
negative_sentiment_cluster2026-02-23
severity high
escalation_risk2026-02-22
severity medium
emotion_spike2026-02-21
severity low
anxiety_rise2026-02-20
severity low
negative_sentiment_cluster2026-02-19
severity medium
escalation_risk2026-02-18
severity low
emotion_spike2026-02-17
severity low
anxiety_rise2026-02-16
severity high
negative_sentiment_cluster2026-02-15
severity low
escalation_risk2026-02-14
severity low